AI Strategy & Roadmapping
I help you sort the useful AI ideas from the expensive distractions.
AI consulting, Indianapolis
AI consulting from someone who has shipped it.
I'm Bracken Fields. For 20 years I built contact center and SaaS platforms for Fortune 500 customers. Now I help Indiana and Midwest businesses pick one workflow that hurts and build something that makes it hurt less. No hype, no demo reel.
What I do
Four ways I can help
Every project starts with your business, not a framework deck. We pick a workflow, I build a version, we test it with the team, and we decide what comes next.
Custom AI Tools & Automation
Your team repeats this work every day. I would rather build a tool than hand you a prompt library.
AI Implementation & Integration
AI earns its place when it fits the systems and approvals you already live in.
Team Enablement & Training
Your team does not need a motivational speech about AI. They need a sane way to use it.
A few things I've built
Work from recent engagements.
Your numbers will look different. This is the shape of the work I enjoy.
QA review
I cut a contact center's daily call review from hours to minutes by building a local AI scoring pipeline. Human reviewers stayed in the loop on the borderline calls.
Intake to quote
I built a structured intake assistant that turns customer emails into clean, routable work inside the tools a team already uses.
Internal search
I stood up a private knowledge assistant on top of an operator's own docs so new hires stop Slack-asking the same five people.
FAQ
Questions I hear first
How do I know if I'm ready for AI?
Pick the workflow that eats your team's time every week and tell me who owns it. Intake, quoting, QA review, drafting, follow-ups, internal search. If you can describe the pain in one sentence, we have something to work with.
How long does this take?
Most first projects run four to eight weeks. That covers understanding the workflow, building a version that holds up on a Tuesday morning, testing it with the people who will use it, and deciding what comes next.
Do you only work with Indianapolis businesses?
I live in Indianapolis and I prefer working with local teams. I grab coffee, I whiteboard in person, I learn your context. I also work with remote teams across the US. If you are in the 317, even better.
Next step
Bring me your messiest workflow.
Have a backlog of AI ideas and no idea where to start? I will help you pick the one worth building. If you live in the 317, let's grab coffee.